Complaint Department – Tip #122
Teens often wish that their home or school had a complaints department. They normally mistake a parent for the department. Try something fun and find out a little more about your teen(s) and family in the process. Have your tween or teen write anyone in the family a letter of complaint. In fact, everyone in the family can write one. You then randomly draw out a letter and answer it in your most diplomatic way. It allows everyone to have a grumble (we do all need to vent at times) and feel as though they are being heard but it also allows there to be an end point and offer of a solution to the complaining. It is a great activity to do at home, at school or in a group or centre setting.
* Everyone must distinguish between a person and a person’s behaviour
* You must write respectfully
* All complaints must be responded to within 7 days
* All complaints must come in written form (via email or pen/paper)
* In your complaint letter you must also offer up a minimum of two possible solutions
* This activity should be done a monthly basis (more frequently and its novelty will wear off)
** Tweens and teens can also come up with the rules together so that they feel more a part of the process.
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Filed under: Military Family Support - Tips from the 101 Tips books, Teen Tips, Tips for Educators and Deployment Support Workers Tagged: | communication, complaining, complaints, home, life, military families, school, writing